I don’t see the expected tales/apps in Connect

Check if you can access to MyEuronext. If not, contact the Alpha agent and send an e-mail High priority to myeuronext-application-support@euronext.com
RiskGuard, Corporate Actions Equity and Equity Admission apps rely only on Connect settings (check the user role set in connect).
For the other apps, check if the client is authorized to use MyEuronext :
- Open Company Settings, and search for the contact name
- Select the company he is linked to, and check that the T&C have been uploaded, and for which domain
- Open the contact, User Roles tab, and check if the contact has approved user roles (green below, not orange) :
  - if no, ask the user to get approval of his/her user role. If there is no approver, go to S4
  - If yes, check if this user role gives the access to the requested apps.
  - If not sure, you can check here : MyEuronextUserRoleList v1.0.xlsx. : Tab “Refined Unitary Permissions, row 28 of the selected user role/column

If it should display an app and the app is not visible, please contact MyEuronext application support :
- Raise INC in Jira using MyEuronext - PROD template
- Or send a mail to myeuronext-application-support@euronext.com